Once your email is polished and ready to be sent to your contacts, you will likely add yourself or fellow co-workers into your Hatchbuck database to test out your emails. 

While we highly recommend this practice; however, you may notice that your email rerouted into the SPAM folder. Why does this occur?

When you are sending out of Hatchbuck (or any third-party email provider), you are sending on behalf of your email (@companyemail). When you are sending an internal email to yourself (xyz@companyemail.com) from yourself (xyz@companyemail.com), on behalf of 2 different servers - your emails will often trigger into the SPAM folder.

Keep in mind that this will only affect an internal send to yourself or members at your company, and should not affect outbound sends to your contacts.


  • Complete the E-mail authentication process
  • Add a different email into your Hatchbuck account to send test emails to (Example: @gmail.com, @yahoo.com, @aol.com account)
  • Do not add "Test" or "Insert Subject Line" into your Emails
  • Do not send to multiple people in your company at the same time
  • Send to your Hatchbuck Consultant - They can ensure that you are following best practices, and help answer questions.