When creating a form, you will notice options for how Hatchbuck is able to merge duplicates, these are contacts who already exist in your database. 




What are my options?

  • Do not update the existing record
    • If a user submits a form but is already in your database with the same email address, but different information such as address, phone, etc. the information will not be updated in the system.
  • Update only blank fields in existing record
    • If a user chooses this option, only fields which were left blank will be filled in by new information. Fields which already have data in the system will be ignored.
  • Overwrite fields in the existing record
    • If a user chooses this option, any fields that contain data will be overwritten by new data submitted via the form.