--If you prefer video, check out this awesome tutorial on Deals.
Follow the below steps to fully utilize the Deals section of Hatchbuck:
Customizing your Deal Pipeline Stages
- Navigate to Account Settings> Customization > Deal Stages
- To add a new stage, click the blue Edit Stages button
- You will then be able to + add a stage or merge stages
- When you choose to add a new stage a new blank row will appear at the bottom of your current stage list:
Name the stage to reflect YOUR business. You can be as creative or as generic as you want!
- Choose a general status for them. This is not displayed in your in your pipeline, but it helps our database organize the information correctly.
- Choose a default close probability, this is used to set the new probability when advancing a deal to this stage. It is optional, if you choose not to select a default close probability 0% will be show for that stage
- To re-order your stages just click and hold the move icon next to your deal stage name and move it to the appropriate spot in your pipeline
To Merge Stages: Click the Merge Stages button on the top right
- a pop up will appear where you can select the deal stages you want to merge
- The first stage is the one you want to "disappear", the second is where it's data will go.
- Click the merge deal button when you are finished and you will be brought back to your deal stage list
Using Deal Custom Fields:
- Deal Custom Fields can be used to store additional information on a Deal record, when Hatchbuck simply doesn't already have a field to store that information.
- To create or edit your custom fields, go to: Account Settings > Customizations > Custom Fields > Click into the Deals tab
- Help article on custom fields
Creating a Deal for a single Contact - Manual
- Navigate to the Contact Record of the person who has expressed interest in your product/service
- Go to the Deals tab > click the +New Deal button OR the Create A Deal button > either add a contact to an existing deal or choose + Create a New Deal
You will see this screen when creating a new deal:
REQUIRED: Name your Deal so you can reference it in reports and in your Deal tab
REQUIRED: Choose a Stage from one of your Custom Stages for this deal right now
REQUIRED: Estimate the value of this deal.
*Depending on your business, this might be tricky - just pull data on the average revenue from your closed business and use that number if you are unsure
- Choose a Win Probability - this is used to report the "expected revenue"over a certain period of time
- Choose a lead source - where did this person find out about you? This is one of the most helpful reports for determining ROI on your marketing efforts
- Choose a campaign source if they had been on one of your great nurturing campaigns. Again, some great insights can be drawn from this to startbuilding more effective campaigns.
- Description and Notes are just for personal use.
This will now appear in the Deal List under your Deal Tab
Creating a Deal for Multiple Contacts - Manual
- Navigate to your Contacts List View
- Select which Contacts are adding to this deal
- Click the orange Actions drop-down > Create New Deal
- Follow all the same steps above but NOTE:
- You need to choose a primary contact for this deal of the people you selected.
- Also, it will not auto-populate their sales rep so add which one this is assigned to.
Creating a Deal from the Deals Tab - Manual
- In the Deals Tab, click the teal +New Deal button
- Follow the same steps as above in "Create a Deal for a Contact"
- It will populate your name as the sales rep, but feel free to change it
Creating a Deal - Automated
- When you select Create a Deal from the Triggered Automation menus, you will see this screen:
- Choose a name for all your Deals that come through this specific source.
- You can personalize it too based on who is filling it
- Choose to either assign it to the sales rep assigned to the specific contact, or assign it to the same salesperson every time.
- Put in an estimated value for all your deals that come through this source.
- Look at some data and put in an average - you can change it manually for each deal as it moves through the purpose.
- Give a forecasted close date - how many days does it usually take to close deals in your business? Choose that
- Give a lead source for these Deals (in our example, Demo Request form)
- Use campaign source if this is a step in a campaign
- You can also choose to only run this the first time they fill out the form to prevent duplicates.
- Tip: Make sure to also add a Notification or Task triggered action for your sales rep so deals don't slip through the cracks!
Now you are all set - sit back and watch it work some magic!