Your opening line is always important. Whether you are performing a comedy sketch, making a political speech, picking up a date, or crafting a great email, you need a great opener. But how do you do this? What rules do you follow?
After compiling some research from companies like Litmus, Sendgrid, Return Path, Digital Marketer, and some quick data analysis of our Hatchbuck marketing emails, we've found a few best practices that might help as you are crafting your emails!
How long should my subject line be? According to Sendgrid, 3 word subject lines have the highest engagement while 7 word subjects are the most common. What’s always important to remember is that mobile devices (where about 50% of your contacts are reading their emails) typically only display 25-30 characters.
Are there any keywords that will help my cause? ReturnPath did a study of their own and found that these 3 types of subject line keywords performed best:
- Urgency: expiring, extended, hurry, running out
- Benefit: best, cheapest, fastest, easiest
- Command: add, buy, call, get
What else works? There are other types of subject lines that perform well and are worth considering:
Asking a question
ex: Still doing it the old way?
ex: 3 Magic Rules for Keeping Gremlins out of Your Office Equipment
Offering a promotion
ex: Save 20% on your next purchase
Using Social Proof
ex: Find Out Who Else is Using [Your Product]
Saying something shocking or unusual (spark some curiosity)
ex: WWF Wrestlers Share their Secret Tips for Entrepreneurial Success
Including something personal
ex: Katie, check out our newest addition
Announcement and Invitation
ex: You're Invited: Come See [Your Company's] New Display
The "How To"
ex: How to Get the Most Out of Your Day
The Best (or Worst)
ex: The Best Images of the Year
ex: Beyonce's Secret to Success
ex: Forbes Announces the Technology of the Year
The one caveat here is that variety is the spice of life. Don’t do the same thing every time or you will wear out your list.
A Hatchbuck Study.
To confirm, deny, or illustrate these stats we decided to look at some of the great emails our marketing team has been crafting. We took a look at 15 different subject lines and their performance across 95,000 sends. Here's what we found.
Average Length: 4-5 words
Highest performing (>30% open): 2-4 words
Keywords (or “power words” as we like to call them)
Highest Performing: First name, Save
Types of Subject Lines used:
Personalized (with the contact’s first name)
ex. Hi, [Contact First Name]
Description – straightforward explanation of what is in the email
ex: The Marketer’s Guide to Hyper-Relevant Content
Download – offering a piece of content
ex: [eBook] Content Marketing Playbook
Bait – enticing idea that will be answered in the email
ex: We think you’ll like this winning marketing play
Promotion – special offer
ex: Save Some Bones
Highest Performing: Personalized, Promotion
So our best subject lines are short, sweet, and personal. We have also seen great success with our promotions – maybe that’s because we don’t offer them that often!
What works best for you? The rule is to test, test, test. Use a tool like CoSchedule to see what works best.