Emails

Types of Hatchbuck Emails
--If videos are your thing, watch a tutorial on: the Basic Builder, the Drag and Drop Builder, or HTML emails. Navigate to Tools > Email Temp...
Wed, 10 Jan, 2018 at 4:39 PM
Using The "Basic" Email Builder
--If videos are more your style, here is a video tutorial on the Basic Builder. The Basic Builder is the place where you are going to build all ...
Tue, 16 Jan, 2018 at 2:42 PM
Complete Guide to the Drag & Drop Email Builder
To start building your template, go to Tools > Email Templates.  In the upper right hand corner select + New Email Template. In the le...
Mon, 29 Jan, 2018 at 10:48 AM
Using An HTML-Designed Template
--If you prefer video, here is a tutorial on creating an HTML email. If you have a newsletter already designed and have the HTML code, or, would l...
Tue, 16 Jan, 2018 at 2:44 PM
Using a Pre-Designed Template
We have several professionally built templates available for you to use - and totally customize to fit your branding, style, and purpose!  Navigate to: ...
Mon, 29 Jan, 2018 at 11:52 AM
Building an Email from Scratch
You have gotten your system all set up and you can't wait to start reaching out to your contacts! Hatchbuck gives you two options for building custo...
Mon, 29 Jan, 2018 at 11:35 AM
Creating and Tracking Links in Emails
Creating and tracking links in your emails is easy!  Just Remember: Hatchbuck tracks links for you automatically, but you MUST hyperlink your text i...
Mon, 29 Jan, 2018 at 10:15 AM
Link Automation in Emails
-- For a video tutorial on Link Automation, Click Here. Setting up link automation in your emails is an essential function of the Hatchbuck syste...
Mon, 29 Jan, 2018 at 12:44 PM
Adding Attachments to Emails
We do not provide the ability to add an attachment to emails. Why? Because we want you to know who is opening your documents!  What we have is even bet...
Tue, 16 Jan, 2018 at 3:03 PM
Customizing Email Footers
Want to edit the footer in the Drag & Drop builder? Hatchbuck gives you several ways to change it up! 1) Within your Drag and Drop Email Te...
Mon, 29 Jan, 2018 at 11:40 AM
Editing/Deleting the Unsubscribe Line in Your Emails
Due to US Federal Law (CAN SPAM ACT of 2003) an unsubscribe link is required in each message sent out from our system* (Sorry! We don't make t...
Tue, 16 Jan, 2018 at 3:50 PM
How to Use Text Elements in the Drag & Drop Builder
ADDING TEXT BLOCKS Click the + sign next to the content block or drag and drop into a section of your layout EDITING TEXT BLOCKS ...
Mon, 29 Jan, 2018 at 10:50 AM
How to Use Image Elements in the Drag & Drop Builder
General Instructions To add an image block to a section, just drag it over from the side bar and drop it into an available section. Single Im...
Mon, 29 Jan, 2018 at 10:51 AM
How to Use Special Elements in the Drag & Drop Builder
The Email Builder provides special content elements you can use to stylize your emails. We will go through how to add, edit and customize Buttons, Social ...
Mon, 29 Jan, 2018 at 10:52 AM
Setting up the Sender for your Hatchbuck Emails
By default Hatchbuck emails will be sent from the user that is logged in; however, depending on your user permissions you do have the ability to send on...
Tue, 16 Jan, 2018 at 2:56 PM
All about Social Media in your Emails
Social Media This special element gives you options for adding in stylized links and buttons for all your social media sites. When add...
Mon, 29 Jan, 2018 at 11:36 AM
Using GIFs in Emails
Adding Animation, or a GIF, to your email template can be a great way to differentiate yourself from the competitors and possibly increase engagement with y...
Mon, 29 Jan, 2018 at 12:42 PM
Embedding Videos in your Emails
There has been a lot of talk recently about the ability to embed videos that actually play in your email client. This is something many marketers have ...
Mon, 29 Jan, 2018 at 11:06 AM
Email History
You can quickly view your Sent Emails, Scheduled Emails and Scheduled Campaigns two ways: From your Dashboard: select the Scheduled Emails or Sche...
Mon, 29 Jan, 2018 at 12:46 PM
Copying an Existing Email Template
If you have a fantastic email template that you would like to re-use and just change the content, you can easily duplicate your existing template. This wo...
Tue, 16 Jan, 2018 at 2:45 PM
Difference Between "Test" and Regular Email Sends
The content of your Send Test emails should look the same, but a few things will be different: Your merge fields will not pull actual data (Example:...
Tue, 16 Jan, 2018 at 3:06 PM
Can I Cancel or Reschedule an Email Once It's Scheduled?
There are several ways to cancel and/or reschedule an email, we've outlined these options below:  1) Cancel from your Dashboard ...
Tue, 16 Jan, 2018 at 3:09 PM
Tracking Email Opens
Hatchbuck automatically tracks opens on any email that you send from our system.  How does Hatchbuck track this?  We track opens through an i...
Mon, 29 Jan, 2018 at 10:13 AM
The Deliverability Round-Up
Getting your emails delivered to your recipient's inbox is important! We have compiled a list of resources to help you avoid getting sent to the S...
Mon, 29 Jan, 2018 at 10:40 AM
Using Javascript In Your Emails
Our advice would be to avoid using Javascript in your emails.  Here's why: The vast majority of email clients block JavaScript from ru...
Tue, 16 Jan, 2018 at 3:04 PM
Email Opens Not Recording
Hatchbuck uses a tracking pixel to track whether or not a contact has opened an email sent from Hatchbuck. The tracking pixel is a 1 pixel by 1 pixel...
Mon, 29 Jan, 2018 at 10:17 AM
A/B Testing your Emails
The best way to see which email templates perform the best for your clients is to test them. In the marketing world, this is called A/B Testing.  Here&...
Mon, 29 Jan, 2018 at 12:43 PM
How do I prevent other Users from editing my emails?
You may want to lock your email templates to prevent other users (besides admins) from making changes to your content. Hatchbuck makes locking or unlockin...
Mon, 29 Jan, 2018 at 11:18 AM
Why Doesn't Gmail Load My Images?
Gmail will not load images for unauthenticated messages by default. Instead, they will display an option to the recipient that looks like this: ...
Mon, 29 Jan, 2018 at 11:39 AM
Email Report Overview
Reporting is key to making sure that your emails are performing well. Below is an overview of what you can expect to find in each of our email reports. ...
Mon, 29 Jan, 2018 at 12:44 PM
Email Stat Definitions
When looking at your Email Statistics and Reports in Hatchbuck, you will see data for Sent, Opens, Clicks, Bounces, Unsubscribes and Spam Complaints. Alth...
Mon, 29 Jan, 2018 at 12:45 PM
About Email Bounces
When an email fails to reach a recipient, it is called a bounce. There are two types of bounces: hard bounces and soft bounces. Either type will create a...
Thu, 21 Dec, 2017 at 10:01 AM
DMARC & Emails
There’s nothing quite like free email providers such as AOL, Yahoo, and Gmail is there? Well, while getting a free email address is easy, there is a do...
Mon, 29 Jan, 2018 at 10:30 AM
Best Practices: Getting More Email Opens
Creating and sending great looking emails that don't get opened is always disappointing! We want to help you avoid that, so here are some tips and t...
Mon, 29 Jan, 2018 at 12:43 PM
Best Practices: Staying Out of the SPAM Folder
After you take the time to gather contacts, create email templates, and build a fantastic nurturing campaign, you do NOT want it all to go to waste by...
Mon, 29 Jan, 2018 at 10:29 AM
Best Practices: Building Better Emails
There are 3 main things that every email marketer needs to do:  Get your emails opened Optimize your responses and clicks Track, analyze and test ...
Mon, 29 Jan, 2018 at 10:35 AM
Best Practices: Email Subject Lines
Your opening line is always important. Whether you are performing a comedy sketch, making a political speech, picking up a date, or crafting a great emai...
Tue, 26 Jun, 2018 at 10:27 AM
Best Practices: Email Signatures
Follow these best practices when putting together your email signature: Basics: Don't: include every possible way to contact you. Too man...
Mon, 29 Jan, 2018 at 10:45 AM
Best Practices: Designing Email Newsletters
Follow these best practices when designing your Email Newsletters in Hatchbuck: Basic Design Make sure your email width is 600px (or less) to ...
Mon, 29 Jan, 2018 at 12:45 PM
6 Simple Ways to Stay Out of the Promotions Tab
A few years back Google quietly rolled out some rather large changes to the Gmail interface. The default tabs currently within Gmail are set to: Primary,...
Mon, 29 Jan, 2018 at 11:13 AM
Deliverability: Mismatched URLs
Make sure that the link(s) in your email aren't being seen as mismatched URLs by SPAM filters, this will help to maximize your deliverability.  ...
Mon, 29 Jan, 2018 at 10:39 AM
International Spam Laws
Below is a list of countries and their Email Spam Laws Be sure to familiarize yourself with these if you are operating in any of these countries. ...
Mon, 29 Jan, 2018 at 11:07 AM